Refund Policy

Effective date: July 8, 2026

Refund & Return Policy

We want you to love your TRAKK socks! If something isn't quite right, we're happy to help.

Returns

We accept returns within 30 days of purchase, provided your socks are:

• Unworn, unwashed, and in their original condition.
• Returned with their original packaging.
• Accompanied by proof of purchase or an order number.

To start a return, please contact us through our website at www.trakk.ca with your order number and reason for the return.

Please contact us before sending anything back so we can provide return instructions.

Refunds

Once we receive and inspect your return, we'll let you know if your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow a few business days for your bank or credit card provider to process the refund.

Original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item is defective or we made a mistake with the order.

Damaged or Defective Socks

We take making good socks very seriously.

If your socks arrive damaged, defective, or you receive the wrong item, please reach out with your order number and a photo of the issue.

We'll work with you to make things right.

Exchanges

Need a different size or design? Get in touch and we'll do our best to help, subject to availability.

Questions?

We're a small Edmonton sock company, and we genuinely care about your experience. If you have any questions about your order, please reach out to cs@trakk.ca

This policy does not affect any rights you have under applicable consumer protection laws.