Get in Touch

Have a question about your socks, need help with an order, or just want to say hi? We'd love to hear from you.

TRAKK is a small, Edmonton-based sock company run by Gabrielle and her orange cat, Jack. I'll personally read your message and get back to you as soon as I can.

Email Us

For questions about orders, sizing, shipping, returns, or anything else, reach out to:

cs@trakk.ca

If you're asking about an existing order, please include your order number so I can help you faster.

What We Can Help With

• Finding the right sock size
• Questions about merino wool and sock care
• Order updates and shipping questions
• Returns, exchanges, and product issues
• Local delivery in Edmonton
• Wholesale, corporate gifting, and bulk orders
• General questions about TRAKK

Response Time

We're a very small team (one human and one cat), but I do my best to respond within 1–2 business days.

Jack's response times vary considerably.

Local Delivery in Edmonton

TRAKK is proudly based in Edmonton, Alberta, and local delivery is available within the city.

Have a question about local delivery? Send me an email before placing your order, and I'll be happy to help.

Contact Form

Prefer to send a message right here? Fill out the form below, and I'll get back to you as soon as I can.